Bet265 Privacy Policy – How We Keep Your Information Safe

1. Introduction

Welcome to bet265. This Privacy Policy ("Policy") has been created to build a transparent relationship between the bet265 platform and its users. By using the bet265 website, mobile app, or any of our services, you are considered to have consented to this Privacy Policy.

We understand how valuable your personal information is. That is why bet265 is committed to protecting your privacy and using your data only for necessary, legitimate purposes. This Privacy Policy clearly explains what information we collect, why we collect it, how we use it, and how we keep it secure.

Bet265 operates online betting, Sports Betting, Live Casino, and a range of other entertainment gaming services for users in Bangladesh. Collecting certain information is essential to delivering these services smoothly and improving your experience.

2. What Information We Collect

Bet265 collects information through several methods. Below is a full breakdown of the types of data we collect:

2.1 Registration & Identity Information

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and postal code.
• Username and password (stored in encrypted form).

2.2 Identity Verification (KYC) Information

• Scanned copy of your National ID (NID) or passport.
• Proof of address document (utility bill, bank statement).
• Mobile banking account details (bKash, Nagad, Rocket, etc.).

2.3 Transaction & Gaming Information

• Deposit and withdrawal history.
• Bet placement and gaming history.
• Bonus usage records.
• Account balance and transaction history period.

2.4 Technical Information

• IP address and device information.
• Browser type and operating system.
• Information on how long you spent on the site and which pages you visited.
• Cookie and session data.

3. How We Use Your Information

Bet265 uses collected data exclusively for specific, legitimate purposes. The table below clearly outlines each purpose and how data is used:

Your information is never shared with third parties for marketing purposes. If you wish to opt out of promotional communications, contact our support team at any time.

4. Data Sharing Policy

Bet265 never sells your personal information. However, your data may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with mobile banking providers to process deposits and withdrawals. This information is used solely to complete transactions.

4.2 Legal Authorities

Information may be disclosed to law enforcement authorities when required by court order, government directive, or legal investigation. In such cases, we comply with all applicable legal obligations.

4.3 Technology Service Providers

We work with a number of trusted technology partners who provide secure servers, cloud storage, and security services to keep the platform running. All partners are bound by strict confidentiality agreements.

5. Cookie Policy

Bet265 uses cookies on its website to enhance your browsing experience and maintain service quality. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: Remembers your language, theme, and personal preferences.
• Analytics Cookies: To understand how the site is used — this is completely anonymous.
• Marketing Cookies: To show personalized ads only with your consent.

5.2 Cookie Controls

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features on the site.

6. Data Security Measures

Bet265 has implemented the highest technical and organizational measures to protect your information. Our security framework is detailed below:

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Staff Training: Only authorized staff may access user data.
• Data Backup: Regular backups are maintained to prevent any data loss.

7. Your Rights

Bet265 believes every user has full rights over their own data. Your rights are outlined below:

• Right to Access: bet265 may request information about the data we hold on you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Object: You may object to your data being used for specific purposes.
• Right to Data Portability: You can request a copy of your information.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

8. Data Retention Policy

Bet265 retains your information only for as long as necessary. Specific retention periods apply to different types of data:

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Transaction Data: At least 7 years from the date of the transaction (in accordance with financial regulations).
• KYC Documents: Up to 5 years from the date of verification.
• Communication Records: Up to 3 years from the date of last contact.
• Technical Logs: Up to 12 months.

After the specified retention period, data is securely deleted or anonymized.

9. Minor Protection

Bet265 strictly prohibits anyone under 18 from opening an account or using our services. Protecting the privacy of minors is our highest priority.

• Age is verified at the time of registration.
• Proof of age is mandatory as part of the KYC process.
• If we become aware that an account belongs to a minor, that account will be closed immediately.
• No information belonging to minors is knowingly collected or stored.

10. Changes to the Privacy Policy

Bet265 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by email or through a notice on the site.

• The revised policy will take effect from the date it is published.
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to assist you with any matter.

• Email: [email protected]
• Live Chat: Use the chat button in the bottom-right corner of the site.
• Support Hours: 7 days a week, 24 hours a day.

When submitting a privacy-related request, please use your registered email address and clearly state the subject. We typically respond within 7 business days.